Radio reception problems

Who should I contact in the event of FM or DAB+ interference?

Contents

Test your system

Black DAB+ radio with antenna

If you listen to Internet radio via your cell phone, computer, Internet-connected speaker or other medium, please contact your Internet service provider.

For DAB+ , we invite you to check that this broadcast mode is available in your geographical area by verifying your eligibility on the Arcom website, in the "My DAB+ Radio" section.

You also need to ensure that your receiver is DAB+ compatible

Testing my installation:

  1. Is your radio, car radio, hi-fi system or clock radio working? Try switching it off and on again;
  2. If you have had a power cut, check that your appliances are working again, or change the batteries;
  3. Is the antenna connected? Check connections and general condition;
  4. If you have another receiver to listen to the radiocheck whether the problem exists on the latter;
  5. Are you the only one experiencing this problem? Are your neighbors affected?
  6. Check the source: are you on FM or DAB+?
Hand adjusting a radio knob

Contact ARCOM

Auditors, local authorities and professionals should contact ARCOM in the first instance .

Arcom is the French public regulatory authority for audiovisual and digital communications. 

This regulation is carried out in the service of freedom of expression, in the public interest and in consultation with professionals.

Arcom is the radio regulator. The authority is closely monitoring the development of on-demand digital audio media.

ARCOM - 39, 43 quai André Citroën, 75015 Paris
Telephone 01.40.58.38.00

Person filling in a form on the Internet using a laptop computer