I'm Mehdi, I'm 36 years old and I've been working at TDF since 2016. I'm currently operations manager and was previously supervisor. The operations manager is in charge of supervising and troubleshooting everything audiovisual, i.e. TV and radio broadcasting. This includes diagnostics, remote troubleshooting when possible, customer communication, triggering field teams to solve problems when they can't be solved remotely.
The operations manager is responsible for supervising and troubleshooting all audiovisual operations, i.e. TV and radio broadcasting. This includes diagnostics, remote troubleshooting when possible, customer communication, and the deployment of field teams to solve problems when they cannot be solved remotely.
You have to be methodical, organized and have good stress management skills when dealing with breakdowns. It's T0, we're dealing with incidents on the fly. You have to be able to stand back and keep your cool. It's a job where nothing can happen for an hour, and then all of a sudden there's a multitude of breakdowns. You have to be very vigilant. We have recovery times, so we try to respect them. We manage priorities according to recovery times. There's a certain management of priorities which is an important notion.
A certain increase in skills. Whereas before, supervisors didn't work on equipment or communicate with customers, I was part of a restructuring process that included a skills upgrade for operations managers. The result is that everyone is autonomous and customers are satisfied. It's rewarding in the sense that you're autonomous. In a way, that's what I like about it: people trust us, despite the sensitivity of what we're managing.
As operations managers, we're proud of what we do every day. It's helping to keep television, radio and audiovisual services running, by ensuring continuity of service. That's where our pride lies.