The national supervision and operations center (known as the "NOC", for Network Operations Center) plays a key role in monitoring and managing infrastructures in real time, and in communicating with customers. From this command post, TDF teams coordinate interventions in the field, identify incidents and ensure a rapid return to normal, even in emergency situations.
It brings together all the skills (supervision, operation, support, customer communication, scheduled work management, access management, etc.) required to provide end-to-end service and maintain a very high level of service quality, in real time, 7 days a week, 24 hours a day. This is achieved by means of remote management, which transmits infrastructure and equipment supervision data in real time. Armed with a range of monitoring tools, supervisors scan for the slightest alert and act directly on the infrastructure, or if necessary, dispatch teams of technicians to the field.