Located on the historic site of the Fort de Romainville in Les Lilas, Ile-de-France, the TDF Campus houses TDF's business supervision center and the tower housing broadcasting equipment (DTT, FM and DAB+).
The supervision center or NOC (Network Operations Center) brings together all the skills (supervision, operation, support, customer communication, scheduled work management, access management, etc.) required to provide end-to-end service and maintain a very high level of service quality.
This operation is carried out via remote management, which transmits infrastructure and equipment supervision data in real time.
The NOC operates and supervises the networks and services of TDF and its customers 24/7:
This operation is carried out via remote management which transmits supervision infrastructure and equipment in real time.
The NOC carries out detailed analyses to anticipate breakdowns and implement corrective actions to continuously improve service quality.
It organizes the work scheduled by TDF and its suppliers on the sites and ensures communication with our customers.
It defines and ensures the conditions for operational maintenance (MCO) of networks and guarantees their end-to-end efficiency.
The NOC is the guarantor of customer relations.
To this end, NOC teams report to customers on the status of their services and produce network performance indicators presented at customer committee meetings.
When an incident occurs, we communicate with the customer in real time, until the incident is resolved and service restored.
In liaison with technicians throughout the country, operations managers and NOC support stafforganize the return to nominal service.
In the event of on-site intervention, operations managers and support staff communicate with the technicians to ensure that the incident is resolved as quickly as possible and the situation returned to normal.
This collaboration is one of the essential levers for maintaining service quality.